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Customer Success · Version 1.0.0 · Reviewed 2026-08-02

Customer Onboarding Stall Diagnoser

Improve milestone slippage analysis and dependency and owner detection with evidence, explicit trade-offs, and a verification plan.

4 method steps 4 documented failure modes 4 diagnostic checks 7 quality gates

Analyzes onboarding plans, milestone dates, meeting notes, and product usage to identify the exact blocked dependency, owner gap, or expectation mismatch delaying time to value.

₹299 one-time

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What this skill helps you do

  • Milestone slippage analysis
  • Dependency and owner detection
  • Recovery-plan design

How Customer Onboarding Stall Diagnoser works

You provide

Account history, usage signals, and the escalation context

It inspects

Whether signals precede or follow the decision in milestone slippage analysis

It decides

A dependency and owner detection plan with commitments the delivering team agreed

You verify

Outcome measured against a matched control, not expectation

What it checks first

Customer Onboarding Stall Diagnoser analyzes onboarding plans, milestone dates, meeting notes, and product usage to identify the exact blocked dependency, owner gap, or expectation mismatch delaying time to value. Use it when the work involves Milestone slippage analysis, Dependency and owner detection, Recovery-plan design.

  1. Whether the account signal reflects a decision already made or precedes it.
  2. Who the actual decision maker is versus who raised the escalation.
  3. What the customer needs to be true, rather than the remedy they requested.
  4. Whether context survives the handoff, since repeated explanation is the top escalation amplifier.

Failure modes it recognizes

  • An escalation handed off without the timeline, so the customer re-explains and frustration compounds.
  • A health score driven by usage decline that lags the churn decision by months.
  • Committing to a remedy the delivering team has not agreed to.
  • Treating a single vocal contact as representative of the whole account.

Answers it will reject

  • Offering a discount to resolve a trust problem, which delays rather than repairs it.
  • Escalating without stating what specifically is being asked for and by when.
  • Closing on the customer going quiet, which is frequently the strongest churn signal.

Decision rules it applies

  • Carry the full timeline and prior commitments through every handoff.
  • Confirm the remedy with the delivering owner before communicating it.
  • Separate what the customer requested from the outcome they actually need.

Evidence it asks for

  • Test each health signal against accounts that already churned, using pre-decision data.
  • Track time-to-first-substantive-response separately from time-to-resolution.
  • Measure interventions against a matched control rather than against expectation.

The method inside

  1. Reconstruct the customer journey and promised outcomes
  2. Separate activity volume from outcome and risk signals
  3. Identify the blocked dependency and accountable owner
  4. Create a jointly verifiable recovery or expansion plan

Deliverables

  • Milestone slippage analysis account brief
  • Dependency and owner detection risk and dependency map
  • Recovery-plan design action plan

Evidence requirements

  • Success plan, adoption data, support history, and meeting notes
  • Renewal date, stakeholders, expected outcomes, and risks
  • Verified customer commitments and unresolved dependencies

Quality gates

  • Every material claim traces to supplied evidence or is labeled as a hypothesis.
  • The response follows the declared deliverable contract.
  • No execution, access, measurement, or verification is invented.
  • Secrets and personal data are redacted rather than repeated.
  • The user receives a concrete independent verification step.
  • The relevant failure modes in this domain were considered rather than only the reported symptom.
  • No listed anti-pattern was recommended as a solution.

Example task

Input

Diagnose why this enterprise onboarding has been stuck for three weeks and propose a recovery plan.

Expected output

Technical configuration is complete; progress is blocked by an unowned data-approval decision. The recovery plan names the buyer decision owner, narrows the first launch scope, and resets success criteria...

Boundaries and compatibility

Ideal for

  • Milestone slippage analysis: produce a decision or artifact grounded in supplied evidence.
  • Dependency and owner detection: produce a decision or artifact grounded in supplied evidence.
  • Recovery-plan design: produce a decision or artifact grounded in supplied evidence.

Out of scope

  • Inferring customer sentiment without evidence
  • Hiding unresolved product or service failures

Agent compatibility

  • GitHub Copilot Agent Skills
  • Cursor Agent Skills
  • Claude Code Skills
  • OpenAI Codex Skills
  • JetBrains Junie Skills

Tool policy: Advisory by default. No tools are assumed. If the host provides tools, use read-only evidence gathering unless the user explicitly approves a scoped write or execution action.