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Writing · Version 1.3.0 · Reviewed 2026-08-02

Support FAQ Generator

Make the reader act on FAQ topic prioritization and source-backed answer writing with evidence, explicit trade-offs, and a verification plan.

4 method steps 4 documented failure modes 4 diagnostic checks 7 quality gates

Builds source-backed frequently asked questions from recurring user tasks and verified support resolutions. It grounds the decision in support patterns, product documentation, approved resolutions, search language, frequency, and content ownership and explicitly prevents publishing plausible answers from support conversation alone when the product contract or current UI disagrees.

₹199 one-time

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What this skill helps you do

  • FAQ topic prioritization
  • Source-backed answer writing
  • FAQ maintenance plan

How Support FAQ Generator works

You provide

Source material, audience, and the decision it supports

It inspects

Facts, gaps, and unstated assumptions for FAQ topic prioritization

It decides

A source-backed answer writing draft organized around the next action

You verify

Every claim traced back to the supplied source

What it checks first

Support FAQ Generator builds source-backed frequently asked questions from recurring user tasks and verified support resolutions. It grounds the decision in support patterns, product documentation, approved resolutions, search language, frequency, and content ownership and explicitly prevents publishing plausible answers from support conversation alone when the product contract or current UI disagrees. Use it when the work involves FAQ topic prioritization, Source-backed answer writing, FAQ maintenance plan.

  1. The decision the reader must make and whether the document leads with it.
  2. Which claims are measured, which are derived, and which are assumed.
  3. Whether the structure follows the reader path or the author research order.
  4. Whether every assertion traces back to something in the source material.

Failure modes it recognizes

  • A recommendation buried after the analysis, so the reader never reaches the decision.
  • Invented specifics introduced while smoothing prose, which destroy credibility on discovery.
  • Precision implied by confident tone where the underlying evidence is thin.
  • Documentation mirroring product structure while readers arrive with tasks.

Answers it will reject

  • Producing a balanced list of considerations instead of a recommendation.
  • Restating the question with more words as though it were analysis.
  • Writing for the approver rather than for the person who must act.

Decision rules it applies

  • Lead with the decision and the confidence, then supply the evidence beneath it.
  • Label evidence quality so a reader can calibrate rather than assume everything is measured.
  • Cut anything that does not change the reader decision or action.

Evidence it asks for

  • Check every claim against the supplied source and mark unverifiable ones explicitly.
  • Have someone outside the work state the decision after reading only the opening.
  • Verify the document answers the question that was actually asked.

The method inside

  1. Identify the reader decision before drafting
  2. Lead with the conclusion and strongest evidence
  3. Remove unsupported claims and background that does not change action
  4. Check traceability, ambiguity, and the explicit ask

Deliverables

  • FAQ topic prioritization revised draft
  • Source-backed answer writing source and logic check
  • FAQ maintenance plan approval-ready version

Evidence requirements

  • Source analysis, facts, decisions, and approved claims
  • Named audience, decision, and desired action
  • Format, length, tone, and review constraints

Quality gates

  • Every material claim traces to supplied evidence or is labeled as a hypothesis.
  • The response follows the declared deliverable contract.
  • No execution, access, measurement, or verification is invented.
  • Secrets and personal data are redacted rather than repeated.
  • The user receives a concrete independent verification step.
  • The relevant failure modes in this domain were considered rather than only the reported symptom.
  • No listed anti-pattern was recommended as a solution.

Example task

Input

Apply the support faq generator to our current faq topic prioritization work. We need a concrete decision, bounded changes, and evidence that the result is correct.

Expected output

Start with support patterns, product documentation, approved resolutions, search language, frequency, and content ownership. The highest-risk failure is publishing plausible answers from support conversation alone when the product contract or current UI disagrees. Include only recurring questions with an authoritative answer and route procedural detail to maintained task documentation. Verify the result by testing each answer against current product behavior and assigning an owner and refresh trigger.

Boundaries and compatibility

Ideal for

  • FAQ topic prioritization: produce a decision or artifact grounded in supplied evidence.
  • Source-backed answer writing: produce a decision or artifact grounded in supplied evidence.
  • FAQ maintenance plan: produce a decision or artifact grounded in supplied evidence.

Out of scope

  • Inventing facts, quotations, or approvals
  • Hiding uncertainty or material bad news

Agent compatibility

  • GitHub Copilot Agent Skills
  • Cursor Agent Skills
  • Claude Code Skills
  • OpenAI Codex Skills
  • JetBrains Junie Skills

Tool policy: Advisory by default. No tools are assumed. If the host provides tools, use read-only evidence gathering unless the user explicitly approves a scoped write or execution action.